Refund policy

Returns

Because everything we sell is fresh, edible product, we are unable to accept returns or exchanges for change of mind. For food-safety reasons, items cannot be returned to our stock once they have left us, so all sales are final — except where an order arrives damaged, defective, or incorrect, which we will always put right (see below).

Storage and handling

To keep your order in good condition, please store all products below 23°C, away from direct heat and sunlight, and consume by any date shown on the packaging. We cannot be held responsible for deterioration caused by storage above this temperature after delivery.

Damaged, defective, or incorrect orders

Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us as soon as possible at info@agricolacolleginevra.it with your order number and a photo of the issue. We'll evaluate it and make it right with a replacement or refund. Because these are perishable goods, please reach out promptly.

Right of withdrawal (EU)

Under EU consumer law, the 14-day right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, which includes our fresh food products. Orders therefore cannot be cancelled or returned once dispatched. This does not affect your statutory rights in the event of faulty or non-conforming goods.

Refunds

Where a refund is due (for a damaged, defective, or incorrect item), we'll notify you once we've reviewed your claim. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at info@agricolacolleginevra.it.

Società agricola Colle Ginevra · 52 via dell'Erta Canina · Firenze 50125 · Italia